What Is The Digital Version Of Word-of-mouth Marketing

What is Word of Mouth Marketing?

Word-of-mouth marketing is used when a customer expresses interest in a brand’s goods or services in casual interactions (or WOM marketing). Fundamentally, it is free promotion brought on by consumer experiences, which are typically above and beyond their expectations.

With various publicity initiatives put up by businesses or by providing possibilities to promote consumer-to-consumer and consumer-to-marketer communications, word-of-mouth marketing can be promoted. The term word-of-mouth advertising is also used to describe WOM marketing, which also covers buzz, viral, blog, emotive, and social media marketing.


Word of Mouth Marketing Statistics: Why Your Business Needs WOMM

According to Hubspot, 71% are more likely to purchase based on social media referrals.

Most companies can benefit from word-of-mouth marketing. Consumers often seek recommendations from friends and family members when making a purchase.

word of mouth marketing
Image Source: https://thrivemyway.com/wom-marketing-stats/


  • Customer Loyalty

Customer loyalty is a crucial metric for business success, but it can be hard to understand and measure. You’ll need to collect and analyze data about your customers, and you’ll want to use an analytics software solution that helps you interpret it.

Loyal customers are also a great source of referrals, which will help you expand your customer base. According to HubSpot, a consumer who makes a single purchase from an online apparel retailer will refer three other consumers.

  • Increased Sales

Positive word of mouth can spread like wildfire, bringing brands into the public eye and increasing their visibility. This is why so many businesses have embraced word of mouth as a way to boost their sales.

If your company can inspire customers to share their positive experiences with their friends and family, you’ll have a steady stream of new customers coming in regularly. You can encourage your existing customers to do this by creating a referral program that helps them understand how to refer new clients.

  • Brand Awareness

The best brands have a strong emotional appeal that makes people want to talk about their experience with the brand. They do this by providing high-quality products and services, engaging with their community, creating an aesthetically pleasing environment, and offering a variety of ways to share their experience.

As a bonus, you’ll find that your customers are more likely to recommend your brand when they feel that they have made a meaningful connection with it. This could be a strong sense of loyalty, a shared mission, or simply that the product or service they received exceeded their expectations.

  • Reputation Management

Using word-of-mouth marketing can help your business build trust and credibility with customers, as well as strengthen relationships with potential employees and partners. A reputable reputation manager can help your business develop a comprehensive strategy for leveraging word-of-mouth marketing to promote your brand.

Another way to improve your reputation is by developing a unique product that is worth talking about. This could be something as simple as selling a starter packet that includes all of the ingredients needed for an authentic Asian meal. Or it could be delivering above-and-beyond customer service that no other competitor can match.


Types of Word of Mouth Marketing


  • Blog: A blogs are a more intricate form of communication than an email or a Facebook remark.
  • Internet: Consumers are using the internet (especially social networks) more frequently than ever before to get reliable opinions, reviews, and recommendations, regardless of the value of the goods they want to purchase.
  • Social Media Influencers: As social media platforms like Facebook, Youtube, Instagram, Pinterest, Snapchat, and Twitter become more and more integrated into users’ daily routines and habits, users are starting to curate and build their brands as content providers.


Understanding Word of Mouth Marketing

Word-of-mouth marketing is a powerful strategy for business growth. It is based on personal recommendations from trusted sources and helps brands connect with new customers.


It also increases the loyalty of existing customers. Businesses should focus on creating an experience that consumers want to share with their friends. This can be done through exceptional customer service or by providing a gift with a purchase.


1. Loyalty

Customers who purchase from you repeatedly are critical to your bottom line. They spend more money on your products or services and are much more likely to refer friends to your business. They also provide feedback and can help you improve your products or services to make them better.

These customers are referred to as superfan brand ambassadors. They have a long-standing relationship with your business and may even take pictures of themselves enjoying your products or services. They often share these pictures on social media to promote your business and increase sales.

If you want to build a loyal following, focus on creating a positive and memorable experience for your customers. Make it easy for them to use your products or services and respond to their concerns quickly and effectively.

In many cases, the best way to increase customer loyalty is by providing freebies, such as a coupon for a discount or a free item. These are perks that your customers don’t need to buy but love because they make life easier and save them time and money.

This type of customer is often referred to as convenience-loyal. They’re hesitant to spend more than they need to, but will often purchase multiple items if they can get them for a discounted price.

You can keep these customers by offering them special deals and promotions that they can’t find anywhere else. In addition, offer customer management teams that can answer questions and provide customer support. These customer management teams can be especially useful in B2B industries, as they can strengthen relationships between your customers and your sales, customer service, and customer success teams.

In many cases, people who are loyal to a cause or organization are often active supporters who will go out of their way to advocate for the cause or institution they believe in. They may have many friends or relatives who also share their allegiance.

2. Emotions

Emotions are a powerful tool in Word of mouth marketing. They create a bond between a brand and a customer, increase loyalty and boost long-term engagement. The best way to use emotions is to tap into people’s natural desire to share their experiences and connect with other people.

For example, the feminine product company Always created a campaign that fought against stereotypes by encouraging young women to fight for gender-diverse emojis on social media platforms. The result was a huge increase in word of mouth about the brand which led to significant growth in sales.

While most marketers rely on traditional advertising methods, many have yet to recognize the importance of effective and sustained word-of-mouth marketing. Word of mouth is a crucial driver of consumer behavior, and it has a far greater impact on a brand’s market share than any incremental advertising budget.

Word of mouth is often organic and spontaneous; it happens naturally because consumers are eager to recommend something that they have a positive experience with. It can be a result of a memorable experience such as a great meal at a restaurant or trying a new product that solves a problem they’ve been experiencing.

Companies can encourage word of mouth by providing exceptional customer service and offering new ways to engage with their audience through promotional events, social media, and other online channels. Positive word of mouth will also lead to more loyal customers who will continue to buy from a brand and recommend it to their friends.

Another benefit of effective word-of-mouth marketing is that it’s an affordable and sustainable way to grow a business. It can be an excellent way to gain a competitive edge and build brand awareness that can last for years.

It is especially useful for businesses that cater to niche markets or those that provide high-end products. These types of businesses have a lot to lose if they don’t focus on building their reputation with good word-of-mouth marketing.

While it can be difficult to measure the impact of word-of-mouth marketing, research shows that it has a substantial influence on consumer behavior. A study in Denmark, for example, found that positive word of mouth has a stronger effect on the decision to travel than negative word of mouth. This makes it an important part of a customer-focused company’s strategy, which should be implemented systematically and measured.

3. Reputation

If you’ve been in business long enough, you know that reputation is one of the most important aspects of your company. A good reputation will open the doors to new opportunities and provide you with access to your ideal client base. A bad reputation will cause problems for your business and tarnish your image.

Reputation is the estimation of a person or group’s character and accomplishments. A person or company with a good reputation is often seen as trustworthy, reliable, and worthy of respect. Conversely, a person or company with a bad reputation is usually seen as untrustworthy, incompetent, and lacking in character.

Although the word reputation has been used for centuries, its definition is still a bit vague. In modern usage, it’s a complex idea that includes both an individual’s perceived qualities and the social perceptions that others hold about him or her.

There are two main ways to approach reputation: quantitative and qualitative. Quantitative refers to a belief that is based on facts such as height and weight, while qualitative refers to a belief that is rooted in feelings, tastes, or perceptions. For example, when people think of your reputation, they aren’t thinking about your height and weight, but rather your empathy and intuition.

In a more formal sense, reputation can be defined as an objective emergent property at the agent level, which means that it comes about in a multi-level bidirectional process. It is a property that emerges from the beliefs and expectations that others hold about an individual or organization and from how those beliefs and expectations are shaped by external events.

For example, if a politician has a reputation for being a liar and corrupt, his reputation will be shaped by what his constituents believe about him and how they perceive that reputation in the media. Similarly, if a company has a reputation for poor customer service, its reputation will be shaped by how customers perceive that reputation and how they act in response to it.

Understanding how your reputation is shaped can help you develop an effective word-of-mouth marketing strategy for your business. By creating a blog that answers customer questions and publishes interesting, educational articles, you’ll be able to build your brand’s reputation through word-of-mouth referrals from satisfied customers.

4. Social media

Social media is a communication tool that allows people to connect through different forms of content. These include photo sharing, video sharing, blogging, business networks, reviews, and more. They can be used by businesses to engage with their customers, as well as by governments and politicians to communicate with constituents.

One of the biggest differences between traditional media and social media is that social media gives users a two-way platform to communicate with other people. This allows them to share their thoughts and opinions with others, and can also be a source of information about what’s happening worldwide.

To generate WOM through social media, businesses should ensure that their products and services are excellent. This will help them stand out from their competitors and build brand loyalty.

Aside from providing superior customer service, businesses should encourage their staff to promote the company through social media. This can include encouraging employees to post photos of themselves using the company’s products on Instagram, Facebook, and Twitter.

Consumers trust word of mouth more than advertisements and other marketing efforts. Consumers spend 200% more with a company that received a recommendation from a friend or family member.

Another important way that social media relates to Word of mouth marketing is through the power of influencers. Influencers are individuals who have large followings and can promote a product or service through their network of followers.

Influencers may be bloggers, public figures, or professionals in the business they’re promoting. They are often hired by brands to spread the word about their products and services, so they must be authentic and trustworthy.

Social media is a powerful tool that can be used for both personal and business purposes, and it’s a great place to start building your WOM strategy. It can be a challenging and rewarding experience, but if you know how to harness its power, it can be an incredible way to grow your brand.



In conclusion, the digital version of word-of-mouth marketing has transformed the way businesses engage with consumers, harnessing the power of social networks, online reviews, and influencers. By leveraging these digital channels effectively, businesses can create trusted connections, drive brand awareness, and ultimately, boost their bottom line. As technology continues to evolve, embracing the opportunities offered by digital word-of-mouth marketing will be key for businesses seeking to thrive in the competitive digital landscape.

Let DIgitalSpecialist.co be the medium to do the digital version of word-of-mouth marketing. Contact us to get your free consultation.

Frequently Asked Questions

Traditional word-of-mouth marketing relies on face-to-face conversations and personal recommendations, while digital word-of-mouth marketing leverages online platforms to amplify brand messages and reach a wider audience.

Digital word-of-mouth marketing offers broader reach, faster dissemination of information, and the ability to measure and track campaign effectiveness. It also builds trust, credibility, and social proof for brands.

Collaborating with influencers, encouraging user-generated content, monitoring and responding to online reviews, and leveraging social media engagement are effective strategies for digital word-of-mouth marketing.

Businesses should be cautious of fake reviews, influencer fraud, and maintaining authenticity in the digital landscape. It’s important to actively manage online reputation and establish genuine relationships with influencers.

Start by identifying your target audience, researching relevant influencers, optimizing your online presence, and creating shareable content. Consistently monitor and evaluate your campaigns to refine your strategies for success.

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